|
CV tips for: customer services representatives
page 2
If you have taken part in quality initiatives, or you have been responsible for or involved in performance reporting and review, this will be attractive to prospective employers, so include any details.
Also mention any supervisory experience you may have had. An example might be as a team leader responsible for on-boarding and induction of new hires.
Incorporate details of coaching experience, such as one to up-skill agents, providing knowledge at the point of agents. Cite any special projects you have taken part in.
For example:
'Assigned to temporary recovery team for 6 months, as part of key initiative to minimise loss of at-risk customers.'
And if you can, link it to a story such as:
'Recognition of success in this role directly led to me being parachuted into xyz office as interim team leader, and my ultimate promotion to team leader.'
Stress details of any specific know-how, such as being expert in a particular customer service system or familiarity/certification with certain regulatory requirements. If this is notable experience, consider placing the information in a pre-eminent position.
|
